Shipping and Payment

Shipping and Payment Policy

(Shipping Policy)

Last updated: 8 October 2026

The company Bestio Group s.r.o. strives to process every order as quickly as possible. Below you will find information on shipping methods, payment and order delivery.

1. Shipping methods

We deliver orders using the following carriers:

  • Zásilkovna (pick-up points and Z-BOX lockers)
  • PPL
  • DPD
  • GLS

Specific shipping options may vary depending on parcel size, carrier availability or delivery location.

2. Place of delivery

We deliver orders within the Czech Republic, to the address you choose or to a carrier’s pick-up point or locker.

3. Order processing time

Orders received on business days are typically processed within 1–2 business days from receipt of the order or crediting of payment.

During periods of increased order volume processing time may be longer.

If an item is out of stock or an unexpected delay occurs, we will contact you without undue delay.

4. Delivery time

The expected delivery date is shown in the cart and when you choose the shipping method.

The actual delivery time depends on the carrier's workload.

The Seller is not liable for delays caused by the carrier or by circumstances constituting force majeure.

5. Shipment tracking

After handing the order to the carrier you will receive an e‑mail with the shipment number and a tracking link, if that service is provided by the carrier.

6. Inspection of the shipment upon receipt

We recommend that you inspect the shipment immediately upon receipt.

If you find:

  • damage to the packaging,
  • damage to the goods,
  • an incomplete shipment,
  • an incorrect item,

contact us as soon as possible at e‑mail support@bestio.cz.

In the case of visible damage to the shipment we recommend that you complete a damage report with the carrier or refuse to accept the shipment.

7. Payment methods

In our online store you can use the following payment methods:

  • GoPay (online payment gateway)
  • Bank transfer
  • Cash on delivery (fee CZK 39)

The currently supported payment methods are shown during checkout.

The shipping price and the order value from which shipping is free are shown in the cart and when you choose the shipping method. All prices are in Czech crowns (CZK) including VAT.

8. Tax document

The tax document (invoice) is sent electronically to the e‑mail address provided in the order.

9. Uncollected shipments

If the customer unreasonably fails to collect the shipment and the shipment is returned to the Seller, the Seller may request reimbursement of the reasonable costs incurred in connection with the shipment and its return, or set off these costs against the refunded purchase price, if permitted by applicable law.

In the case of repeated unreasonable failure to collect shipments, the Seller reserves the right to refuse further orders or to require payment in advance.

10. Force majeure

The Seller shall not be liable for delivery delays caused by circumstances beyond its control, in particular:

  • a natural disaster,
  • an epidemic,
  • a disruption of transport services,
  • a strike,
  • decisions of public authorities,
  • other circumstances constituting force majeure.

11. Contact

Bestio Group s.r.o.

Ohrazenice 160

262 23 Ohrazenice

Czech Republic

Company ID (IČO): 24878553

VAT ID (DIČ): CZ24878553

E‑mail: support@bestio.cz