Terms and Conditions

GENERAL TERMS AND CONDITIONS
of Bestio Group s.r.o.
Last updated: 8 October 2026

Article I.
Introductory provisions

1.1 These General Terms and Conditions (hereinafter the “Terms and Conditions”) govern
the mutual rights and obligations between the company Bestio Group s.r.o., company ID: 24878553, with
registered office at Ohrazenice 160, 262 23 Ohrazenice, Czech Republic, entered in the
Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 445194
(hereinafter the “Seller”) and a natural or legal person (hereinafter the “Buyer”)
arising in connection with the conclusion of a purchase contract via the online
store operated at www.bestio.cz.
1.2 These Terms and Conditions are issued in particular in accordance with:
• Act No. 89/2012 Coll., the Civil Code,
• Act No. 634/1992 Coll., on Consumer Protection,
• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
• other relevant legal regulations of the Czech Republic and the European Union.
1.3 These Terms and Conditions form an integral part of every purchase contract concluded
between the Seller and the Buyer via the online store.
1.4 By submitting an order, the Buyer confirms that they have read, understood and agree
to these Terms and Conditions.
1.5 These Terms and Conditions are published on the Seller’s website and
are available to the Buyer prior to concluding the purchase contract.

Article II.
Seller identification details

Business name:
Bestio Group s.r.o.
Company ID:
24878553
VAT ID:
CZ24878553
Registered office:
Ohrazenice 160
262 23 Ohrazenice
Czech Republic
File number:
C 445194 kept at the Municipal Court in Prague
Online store:
www.bestio.cz
E-mail:
support@bestio.cz
Phone:
+420 318 318 948
The Seller is a payer of value added tax.

Article III.
Definition of terms

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
Seller
the company Bestio Group s.r.o.
Buyer
a natural or legal person concluding a purchase contract with the Seller.
Consumer
a natural person who, outside the scope of their business activity or independent
professional practice, concludes a contract with the Seller.
Entrepreneur
a person acting when concluding a contract within the scope of their business activity.
Online store
the website www.bestio.cz operated by Bestio Group s.r.o.
Goods
all products offered through the online store, in particular:
• coffee machine filters,
• vacuum cleaner filters,
• water filters,
• cleaning agents,
• descaling agents,
• accessories for coffee machines,
• spare parts,
• other assortment listed in the online shop's offer.
Compatible product
a product intended for use with a product of another manufacturer that is not an original product
of that manufacturer, but is functionally compatible with it.
Original product
a product manufactured or placed on the market by the manufacturer of the respective device or its
authorized supplier.
Purchase agreement
an agreement concluded between the Seller and the Buyer via the online
shop.

Article IV.
User Account

4.1 The Buyer may place an order without registration or through a
customer account.
4.2 When registering, the Buyer is obliged to provide truthful, complete and up-to-date information.
4.3 The Buyer is responsible for protecting their access credentials and must not make them available to third
parties.
4.4 The Seller is not liable for damage caused by unauthorized use of the
customer account.
4.5 The Seller is entitled to cancel a customer account in particular if:
• it has not been used for a long time,
• it contains false information,
• it is used in violation of legal regulations or these Terms and Conditions,
• it disrupts the operation of the online shop.
4.6 The Seller does not guarantee uninterrupted availability of the customer account or the
online shop.

Article V.
Ordering Goods

5.1 The online shop contains an offer of goods including the indication of prices of individual
products. The offer of goods is informative and the Seller is not obliged to conclude a purchase agreement
regarding these goods.
5.2 The Buyer places an order in particular:
• through the online shop,
• via the customer account,
• without registration as a guest.
5.3 Before submitting an order, the Buyer has the opportunity to review and change all
entered data.
5.4 By submitting an order the Buyer confirms that:
• the provided information is correct,
• they have familiarized themselves with these Terms and Conditions,
• they agree with the Privacy Policy,
• they have been informed of the total price of the order including delivery and any
fees.
5.5 After receiving the order, the Seller will send a confirmation of its receipt to the Buyer's
email address.
5.6 The automatic confirmation of receipt of the order is not confirmation of the conclusion of the purchase agreement.
5.7 The Seller reserves the right to request additional confirmation of the order from the Buyer,
in particular if:
• it concerns an unusually high order value,
• there are doubts about the accuracy of the information,
• there arises a suspicion of misuse of the ordering system.

Article VI.
Conclusion of the purchase contract

6.1 The purchase contract is concluded at the moment when the Seller expressly accepts the order.
6.2 Acceptance of the order is considered to be, in particular:
• confirmation of shipment of the goods,
• notification of the goods being ready for dispatch,
• any other unambiguous confirmation by the Seller.
6.3 The Seller is not obliged to conclude a purchase contract with all persons who submit
an order.
6.4 The Seller reserves the right to refuse an order in particular if:
• the goods are no longer available,
• an obvious pricing error has occurred,
• the Buyer has materially breached their obligations in the past,
• there is a reasonable suspicion of fraudulent conduct.
6.5 The Buyer acknowledges that some products may be available only while
stocks last.

Article VII.
Product prices

7.1 All prices listed in the online shop are stated in Czech crowns
(CZK).
7.2 Prices are shown including VAT, unless expressly stated otherwise.
7.3 The delivery charge and payment method are stated separately in the ordering process.
7.4 The Buyer is obliged to pay the price valid at the time of sending the order.
7.5 The Seller reserves the right to change prices without prior notice.
7.6 A change of price does not affect already concluded purchase contracts.

Article VIII.
Obvious pricing error

8.1 Despite maximum care, an obvious technical or human error may exceptionally occur
in the listing of a product price.
8.2 An obvious pricing error is considered to be, in particular, a price that:
• clearly does not correspond to the usual value of the product,
• resulted from a technical system error,
• contains an error in currency conversion,
• contains an incorrectly stated VAT rate,
• is clearly caused by a typographical error.
8.3 In the case of an obviously incorrectly stated price, the Seller is not obliged to conclude
a purchase contract.
8.4 If an order was placed at an obviously incorrect price, the Seller shall inform the Buyer
without undue delay and offer:
• conclusion of the contract at the correct price, or
• cancellation of the order without any penalties.

Article IX.
Payment terms

9.1 The Buyer may pay the purchase price in particular by the following methods:
• online payment by card via the GoPay payment gateway,
• online bank transfer via GoPay,
• classic bank transfer to the Seller's account,
• cash on delivery upon receipt of the shipment for a fee of CZK 39 (if this option is available with the given carrier
).
9.2 All payments are processed in Czech crowns (CZK), unless stated otherwise.
9.3 In the case of payment by bank transfer, the purchase price is due according to the
details stated in the order confirmation or on the issued pro forma invoice.
9.4 Goods are dispatched after the full purchase price has been credited to the Seller's
account, unless otherwise agreed.
9.5 The tax document (invoice) is sent electronically to the Buyer at the e-mail address
provided in the order, unless legal regulations or an agreement between the parties provide otherwise.
9.6 The Seller reserves the right to require advance payment for certain orders.

Article X.
Delivery terms

10.1 The Seller supplies goods within the territory of the Czech Republic. The Buyer
will be informed via the online store of any possible extension of delivery
options to other European Union countries.
10.2 Goods are delivered by contracted carriers, in particular:
• Zásilkovna,
• PPL,
• DPD,
• GLS,
or another carrier chosen by the Seller.
10.3 Available shipping methods are always shown at order completion.
10.4 The Seller reserves the right to change the selected carrier for another carrier
of equivalent quality if circumstances require. This change does not affect the shipping
price or the Buyer's rights.
10.5 The delivery time indicated for individual products is indicative.
10.6 The Seller is not responsible for extension of the delivery time caused in particular by:
• force majeure,
• production outages,
• supplier delays,
• carrier delays,
• public holidays,
• extraordinary events.
10.7 If it is not possible to deliver the order within a reasonable time, the Buyer will be
informed without undue delay.
10.8 If the order consists of multiple items with differing availability, it may be
delivered in several separate shipments.
10.9 If part of the order is long-term unavailable, the Seller may, after agreement with
the Buyer, deliver only the available part of the order.

Article XI.
Receipt of the shipment

11.1 The Buyer is obliged to check the shipment for intactness upon receipt.
11.2 If the parcel packaging is visibly damaged, the Seller recommends not accepting the
shipment or to draw up a damage report with the carrier.
11.3 Acceptance of the shipment without reservation does not affect the Buyer's right to
make a claim for hidden defects.
11.4 The Buyer is obliged to check the contents of the shipment without undue delay after
its receipt.
11.5 If the Buyer finds:
• missing goods,
• damaged goods,
• goods other than those ordered,
the Seller recommends contacting customer support no later than 3 business
days from receipt of the shipment.
11.6 Late notification of these facts does not by itself affect the Buyer’s statutory rights
but may make it more difficult to prove that damage occurred during transport.

Article XII.
Transfer of ownership and risk of damage

12.1 Ownership of the goods passes to the Buyer at the moment of full payment
of the purchase price and acceptance of the goods.
12.2 The risk of damage to the goods passes to the Buyer at the moment of their acceptance.
12.3 If the Buyer does not accept the shipment without a justified reason, this does not affect
the Seller’s right to reimbursement of costs incurred in connection with the shipment and its return.
12.4 Repeated failure to accept orders may be grounds for refusing further
orders or for requiring payment in advance.
Article XIII.
Availability of goods
13.1 The Seller takes maximum care to ensure the accuracy of stock availability information.
13.2 The stock availability information is for guidance only.
13.3 In exceptional cases it may occur that goods cannot be delivered for the following
reasons:
• sold out,
• discontinuation of production,
• supplier error,
• system technical error.
13.4 In such a case the Buyer will be informed without undue delay.
13.5 If the purchase price has already been paid, it will be refunded to the Buyer no later than 14 days
in the same manner in which it was received, unless the parties agree otherwise.

Article XIV.
Compatible products

14.1 The online shop offers both original products and compatible replacement products.
14.2 If it is not explicitly stated for a product that it is an original product, it may be
offered as a compatible replacement.
14.3 Manufacturer names, device models, catalogue numbers or OEM designations are used
exclusively to identify the compatibility of the offered product.
14.4 All trademarks, trade names and manufacturer markings are the property
of their respective owners.
14.5 Bestio Group s.r.o. is not the manufacturer of the devices for which compatible
products are intended, unless explicitly stated otherwise.

Article XV.
Selection of the correct product

15.1 The Buyer is responsible for selecting the correct product corresponding to the model of their device.
15.2 The Seller recommends always verifying before ordering:
• the exact device designation,
• the serial number,
• the OEM designation of the filter or spare part,
• the compatibility stated in the product description.
15.3 If the Buyer is not sure about the correct selection, they may contact customer support
before placing the order.
15.4 The Seller is not liable for ordering an incorrect product if compatibility was
correctly stated in the online shop.
15.5 This provision does not in any way limit the consumer’s statutory rights to withdraw from
the contract or to exercise rights for defective performance.

Article XVI.
Liability for defects

16.1 The Seller is liable to the Buyer that the goods are free from defects and correspond
to the concluded purchase contract at the time of acceptance.
16.2 In particular, the Seller is liable that at the time of acceptance of the goods:
• corresponds to the agreed description, type and quantity,
• is suitable for the purpose for which such goods are normally used,
• corresponds in quality and workmanship to the usual properties of similar goods,
• is delivered with accessories and manuals, if they are part of it.
16.3 Normal wear and tear caused by usual use is not considered a defect.
16.4 The Seller is not liable for defects arising in particular from:
• incorrect use of the product,
• mechanical damage,
• improper installation,
• use contrary to the manual,
• use of the product for a purpose other than that for which it is intended,
• normal wear and tear.
16.5 For compatible filters and spare parts, it is not considered a defect that
they are not the original product of the equipment manufacturer, provided that this fact is properly
stated in the offer.
16.6 The Consumer is entitled to exercise the right arising from a defect that appears in the goods within 24 months of
acceptance (§ 2165 para. 1 of the Civil Code). A defect that manifests itself within one year of
acceptance is considered to have existed at the time of acceptance, unless the nature of the item or the defect precludes this.
16.7 If the goods are defective, the Buyer may request remedy of the defect by delivery of new non-defective goods
or by repair; if this is not possible or the Seller refuses or does not carry it out within a reasonable time, the Buyer may
request a reasonable discount on the purchase price or withdraw from the contract (§ 2169 and 2170 of the Civil
Code).
16.8 For water filters, bags, cleaning agents and other consumable materials, depletion of their capacity or lifespan during normal use shall not be considered a defect
. The recommended replacement interval
is stated on the product or its packaging.
16.9 For a Buyer who is not a Consumer, rights arising from defective performance are governed by § 2099 et seq.
text of the Civil Code; the Buyer is obliged to notify the defect without undue delay after becoming aware of it or
could have become aware of it with due care. Provisions 16.6 and 17.6 to 17.8 do not apply to him, unless the
parties agree otherwise.

Article XVII.
Filing a complaint

17.1 A complaint may be filed:
• by e‑mail at support@bestio.cz,
• in writing to the company's registered office address,
• in person, if this is made possible.

17.2 When filing a complaint, the Buyer should in particular state:
• the order number,
• a description of the defect,
• the date it was discovered,
• contact details.
17.3 The Seller may request attaching photographs or video of the defect if this may
contribute to a faster handling of the complaint.
17.4 This is not the Buyer's obligation, but it may significantly expedite the complaint procedure.
17.5 If it is necessary to send the complained goods back, the Seller will inform the Buyer of further
procedure.
17.6 When a Consumer files a complaint, the Seller shall issue a written confirmation stating when
the complaint was filed, what it contains and which remedy is requested, and after it is resolved
a confirmation of the date and manner of the complaint's resolution, or a justification of its rejection.
17.7 A Consumer's complaint will be resolved without undue delay, no later than 30 days from the day
it was filed, unless the Seller and the Consumer agree on a longer period.
17.8 The Buyer has the right to reimbursement of reasonable expenses incurred in connection with the exercise of a
legitimate complaint.
17.9 The complaint procedure is also described on the page Complaints.

Article XVIII.
Withdrawal from the contract by the Consumer

18.1 The Consumer has the right to withdraw from a purchase contract concluded via the
online store without giving a reason within 14 days from the date of receipt of the goods.
18.2 If the order was delivered in multiple shipments, the period runs from the date of receipt of the
last part of the delivery.
18.3 To comply with the deadline it is sufficient for the Consumer to send the notice of withdrawal
before it expires.
18.4 The withdrawal may be sent by:
• e-mail,
• post,
• via the form published on the Seller’s
website.
18.5 The Consumer is not obliged to state the reason for withdrawal.

Article XIX.
Return of goods

19.1 The Consumer is obliged to return the goods no later than 14 days from withdrawal from the contract.
19.2 The goods should be returned:
• complete,
• where possible in the original packaging,
• clean,
• without unnecessary damage.
19.3 The Consumer is only liable for any diminished value of the goods resulting from handling
the goods in a way that is different from what is necessary to acquaint themselves with their nature,
properties and functioning.
19.4 The Seller is not entitled to refuse withdrawal solely because the goods have been
unpacked.
19.5 The costs of returning the goods are borne by the Consumer, unless otherwise provided by law.

Article XX.
Refund of the purchase price

20.1 The Seller shall return to the Buyer all received funds including the costs of
the cheapest offered method of delivery.
20.2 Funds will be returned no later than 14 days from the day of withdrawal from
the contract.
20.3 The Seller may withhold the refund until:
• it receives the returned goods,
• or the Buyer proves they have dispatched them,
whichever occurs earlier.
20.4 Funds will be returned in the same manner as they were received, unless the
parties agree otherwise.

Article XXI.
Cases where withdrawal from the contract is not possible

The Consumer cannot withdraw from the contract in particular in cases set out in § 1837
of the Civil Code, for example where it concerns:
• goods manufactured to the Buyer’s specifications,
• goods customised at the Buyer’s request,
• goods subject to rapid deterioration,
• goods in a sealed hygienic package which have been opened after delivery and for
hygienic reasons cannot be returned,
• other cases provided for by legal regulations.

Article XXII.
Out-of-court resolution of consumer disputes

22.1 The Consumer has the right to address their complaint to the Seller.
22.2 If the complaint is not resolved by mutual agreement, the Consumer may submit
a proposal for out-of-court resolution of a consumer dispute.
22.3 The entity for out-of-court resolution of consumer disputes is:
Czech Trade Inspection
Štěpánská 567/15
120 00 Prague 2
www.coi.cz

Article XXIII.
Force Majeure

23.1 The Seller is not liable for delays in fulfilling its obligations if they were
caused by circumstances of force majeure.
23.2 Circumstances of force majeure include, in particular:
• natural disasters,
• fire,
• flood,
• epidemic or pandemic,
• war,
• terrorist attack,
• strike,
• power outage,
• internet outage,
• cyber attack,
• decisions of public authorities,
• interruption of the supply chain,
• other unforeseeable circumstances that the Seller could not influence.
23.3 For the duration of the force majeure circumstances, all deadlines for
performance are reasonably extended.
23.4 The Seller undertakes to inform the Buyer of the situation without undue
delay, if possible.

Article XXIV.
Trademarks and Copyrights

24.1 All content of the online store, in particular:
• photographs,
• texts,
• graphic elements,
• logos,
• product descriptions,
• databases,
• the graphic appearance of the websites,
is protected by laws governing copyright and industrial
property rights.
24.2 Any copying, distribution, modification or other use of the online store's content
without the Seller's prior written consent is not permitted.
24.3 Manufacturer designations, trade names, logos, catalogue numbers and third-party
trademarks (for example Jura®, Bosch®, Siemens®, Philips®, Saeco®, DeLonghi®,
Dyson®, Kärcher®, Rowenta®, Tefal®, LG®, Samsung®, Electrolux®, Whirlpool® and others) are
used solely for the purpose of identifying the compatibility of the offered goods.
24.4 Bestio Group s.r.o. is not the manufacturer of these devices nor is it financially or
otherwise affiliated with the listed manufacturers, unless explicitly stated otherwise.
24.5 The use of trademarks does not imply the existence of a commercial partnership,
representation or authorization by their owners.

Article XXV.
Protection of the Online Store

25.1 The Buyer undertakes not to use the online store in a way that could:
• damage its operation,
• compromise system security,
• disrupt the availability of services,
• to obtain data without authorization,
• to interfere with databases or servers.
25.2 It is prohibited to use automated tools, robots, scripts or other means
for mass downloading of data from the online store without the prior written
consent of the Seller.
25.3 The Seller reserves the right to block access to persons who violate this
article.

Article XXVI.
Communication

26.1 All communication between the Seller and the Buyer may be conducted in electronic
form.
26.2 An e-mail message is considered delivered at the moment it is sent to the last
known e-mail address of the other contracting party, unless proven otherwise.
26.3 The Buyer is obliged to provide correct and up-to-date contact details.
26.4 The Seller is not liable for non-delivery of a message caused by an incorrectly
provided e-mail address of the Buyer.

Article XXVII.
Final Provisions

27.1 These Terms and Conditions are governed by the legal order of the Czech Republic.
27.2 If any provision of these Terms and Conditions is invalid or
ineffective, this shall not affect the validity of the remaining provisions.
27.3 The Seller is entitled to unilaterally change or
amend these Terms and Conditions. The wording of the Terms and Conditions that is binding for the Buyer is the version effective as of the date
of sending the order.
27.4 These Terms and Conditions are published on the website
www.bestio.cz.
27.5 The purchase contract is concluded in the Czech language.
27.6 These Terms and Conditions come into effect on 8 October 2026.